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Customer Feedback Survey | The Silk Garden How are we doing? At The Silk Garden, we strive to provide products to meet the needs and desires of our customers and the best customer service possible. Improvement is a big part of that process and, in this regard, your input is of the utmost value. Taking a few moments to complete the following survey and providing your feedback would be greatly appreciated! We know your time is valuable and thank you in advance for assisting us in improving our business and our website. The Silk Garden Customer Feedback Survey 1.  How satisfied are you with the purchase you made?   Very Satisfied   Satisfied   Somewhat Disappointed   Very Disappointed 2.  How satisfied are you with the service you received?   Very Satisfied   Satisfied   Somewhat Disappointed   Very Disappointed 3.  How likely are you to buy from us again?   Definitely   Possibly   Probably Not   Never 4.  How likely are you to recommend our products to others?   Definitely   Possibly   Probably Not   Never 5.  What products have you purchased from The Silk Garden? (to choose multiple products, hold the control button on your keyboard as you choose) Silk Flowers Silk Orchids Silk Plants Silk Trees Silk Wreaths Tropical Silk Flowers Holiday Silk Arrangements Seasonal Silk Arrangements Fountains Garden Goods Home/Garden Books Home Staging Rose Petals Scented Candles Silk Flower Club Vases/Planters Wind Chimes Other 6.  How did you learn about The Silk Garden?   Friend/Referral   Google   Yahoo   Other Search Engine:   Newsletter   Webring   Facebook   Other Social Networking Site:   Freebie/Discount Site:   Other Company or Website:   Other: 7.  How easy was it to navigate The Silk Garden web site?   Very Easy   Easy   Somewhat Difficult   Very Difficult 8.  How easy was it to move items to your shopping cart and check out?   Very Easy   Easy   Somewhat Difficult   Very Difficult 9.  Was there anything you disliked about your experience with The Silk Garden? 10.  What suggestions or recommendations can you offer about our products or for improving our site/service? 11. Overall, how satisfied were you with your shopping experience at The Silk Garden?   Very Satisfied   Satisfied   Somewhat Disappointed   Very Disappointed 12. When did you last purchase from The Silk Garden?   Within the Month   Within 1-6 Months   Within 7-12 Months   Over a Year   Have Never Purchased Thank you for taking the time to provide The Silk Garden with your very important and valuable feedback. You are highly valued as a customer; your responses and comments will definitely be taken into consideration when providing products and services now and in the future. If you have any additional comments or concerns you'd like to share, please contact us at service@the-silk-garden.com.