Ordering & Shipping Information for Silk Flowers & Arrangements, Silk Plants & Trees, Silk Wreaths, Fountains, Garden Accessories

Ordering & Shipping Information | The Silk Garden

Ordering online is easy when you use our online shopping cart. Just click on the

button of the items you'd like to purchase. To view what's in your shopping cart and/or to checkout, click on the Shopping Cart | Checkout links at the top right of each page. You'll be able to see your order in progress, make any quantity changes, see shipping charges, tax (if applicable) and your totals, add any additional messages or comments or enter discount coupons or gift certificate vouchers. There is a Continue Shopping button on the checkout page so you'll be able to return to the page you came from.

ABOUT SALES TAX: If your purchase is being shipped to a California address, you must pay sales tax. As the saying goes, we don't charge sales tax, we just collect it.

PLEASE NOTE: Your financial and personal information is securely protected. See Payment Options and Your Security below for additional information.

When you checkout, please be sure to provide your complete and accurate name, address, phone number and e-mail address (ex: yourname@yahoo.com). You will receive a confirmation e-mail listing the items in your order, the amount paid, method of payment and name, address, phone and e-mail on the order. If there are any errors, please e-mail service@the-silk-garden.com, as soon as possible, so they can be corrected. We want to be sure to send your items to the right person at the right address and be able to contact you in case of a change in the order.

Payment Options and Your Security

Just add your items to the cart, then click on the Shopping Cart | Checkout link at the top right of each page. Once you have progressed through the cart and are ready to make payment, you will be taken to the PayPal page of our parent company, LizzieTee Designs. For further information on how PayPal works and how to use their safe and easy services, visit the PayPal site at www.paypal.com.

Safeguarding your financial and personal information is one of our most important priorities. All sensitive information is automatically encrypted and protected by SSL (Secure Sockets Layer) with the highest encryption level commercially available.

PayPal works 24/7, to help safeguard your privacy and protect your identity, by using advanced technology and vigilant monitoring. PayPal lets you shop without sharing your bank or credit card information numbers with the merchant. In addition, PayPal provides free credit alerts to all US customers, giving you peace of mind with early warnings of potential identity theft.

Privacy

The personal information you provide will NEVER be shared with anyone for any reason whatsoever. Any personal information you provide will ONLY be used for processing your orders, replying to your comments or feedback or sending you product/website updates.

International Orders & Worldwide Shipping

Our shopping cart and shipping rates are set up for USA orders only. If you would like to ship outside of the USA, please email us at service@the-silk-garden.com so that we can provide you with shipping rates.

Wholesale Orders

We offer wholesale/bulk pricing on many of our items. Please email us at service@the-silk-garden.com and let us know what you are interested in purchasing.

Shipping Information

Silk flowers, plants, trees and wreaths generally ship within 48 business hours (Monday thru Friday). If you place an order on Friday evening, Saturday or Sunday, your order should ship by close of business on the following Tuesday. Fountains, garden accessories and furnishings, rose petals, vases, planters and wind chimes generally ship within 7-10 business days.

If an item is out of stock, backordered or delayed, you will be contacted and advised of an expected delivery date. You will only be charged for the items shipped, not the back orders. You will also be given the option of waiting for the back orders to arrive or having your payment for those items refunded.

All items are shipped using FedEx, UPS, USPS Priority Mail or USPS Parcel Post. We do NOT ship to PO Boxes or APO addresses, nor do we ship COD.

PLEASE NOTE: Our shipping rates apply to deliveries in the US only. Shipments to Alaska or Hawaii may incur additional charges. You will be notified prior to shipment if this is the case. For a quote before ordering, please e-mail us at service@the-silk-garden.com.

We want you to receive your purchases so please be sure to provide your accurate name, address, phone number and e-mail address when ordering. If you make an error when you check-out, please contact us immediately by emailing service@the-silk-garden.com.

Gift Messages

If you are purchasing any of our products as gifts and would like to include a personalized gift message, please indicate what you'd like written in the Gift Message box on the checkout page.